EN

Terms and Conditions of Use for the Application

Last update: February 23, 2026

Preamble

The purpose of these general terms and conditions of use (hereinafter referred to as the " T&Cs ") is to define the terms and conditions of access and use of the " Ainoha " mobile application (hereinafter referred to as the " Application "), dedicated to supporting the well-being of women in perimenopause. 

Access to and use of the Application by any user (hereinafter the " User ") implies full and unreserved acceptance of these Terms of Use.

These Terms of Use are hereby agreed between:

  • The User of the Ainoha Application; and 
  • AINOHA, a simplified joint stock company with capital of €5,342.00, registered with the Grenoble Trade and Companies Register under number 940 585 953, whose registered office is located at 25 rue Beethoven, 38400 Saint-Martin, (hereinafter, the " Company "), which publishes the Application.

1. Purpose

The purpose of these Terms of Use is to define the conditions of access and use of the Application, intended to support the well-being of women in perimenopause, by the User. The Terms of Use must be complied with by all Users. 

2. Term of these Terms of Use

These Terms of Use shall come into force as soon as the User has checked the box " I have read and accept the Terms of Use " as provided for in Article 5 hereof.

The Terms of Use are then concluded for an indefinite period, i.e. for as long as the User is accompanied by the Application. 

The User may stop using the Application at any time.

3. Description of the application 

1. Application Destination

The Application is designed to support women's well-being and manage daily comfort for women aged 35 to 60 who are in the perimenopause phase. 

The Application is not a medical device within the meaning of Regulation (EU) 2017/745, as it has no medical purpose for the diagnosis, investigation, monitoring, or mitigation of perimenopause. 

The results and recommendations provided by the Application do not replace a medical consultation. If you have any doubts about your health, consult a healthcare professional.

  1. Application Features 

The Application provides several features, including: 

  • Self-administered questionnaires (initial and daily) to monitor several indicators of the User's life in order to establish a profile of the User's well-being;
  • An analysis of data captured by a smartphone or tablet camera; 
  • An AI-powered chatbot providing general, non-medical advice based on scientific literature; 
  • Ordering a blood test from a partner to analyze certain biomarkers (hereinafter, the " Kit ");
  • Redirect to a dietary supplement website. 
  1. Use of the Application 

The Application is accessible from devices equipped with Android or iOS operating systems. 

The User acknowledges that access to and use of the Application are subject to the following conditions: 

  • Upon registration of the User; 
  • For premium features, upon payment of the premium subscription fee in accordance with Article 3.4.

4. Orders via the Application 

The Application offers two items that can be ordered by the User: 

  • Access to the premium service of the Application; 
  • A blood test kit for biomarker analysis. 

In accordance with the general terms and conditions of sale, the User: 

  • Undertakes to provide truthful and complete information; 
  • Acknowledges that the sale is only final after receipt of payment. 

5. Aino conversational agent

The Company provides the User with a chatbot based on an artificial intelligence system called "Aino." 

Aino is a digital assistant designed to support the well-being of the User, accessible via the Application, which uses natural language processing technologies to provide answers based on a scientifically recognized database.

Aino is not a healthcare professional, medical device, or emergency service. It cannot be used to make a diagnosis, give medical advice, or offer therapeutic support, and is not intended to replace consultation with a qualified practitioner.

In the event of distress, serious physical symptoms, or a critical situation, the User agrees not to use Aino and to immediately contact a healthcare professional or emergency services (in particular 911 or 999).

Furthermore, the use of Aino is optional and the User may discontinue its use.

The User acknowledges that Aino's responses are generated automatically by an artificial intelligence system, which is reiterated during exchanges with Aino. 

6. Maintenance and availability

The Company shall use its best efforts to monitor and correct bugs that may affect the Application, as well as to ensure the ongoing maintenance of the Application, in particular to maintain its compatibility with new versions of operating systems. 

In case of difficulties relating to the functioning of the Application, the User may contact the Company's support service at the following email address: contact@ainoha.fr.

The Application may not be accessible in particular in the event of force majeure, breakdown, or maintenance operations that the Company may carry out at any time without prior notice. 

5. Acceptance of the Terms of Use

Any User wishing to use the Application must read the Terms of Use and accept their terms. 

By checking the box " I acknowledge that I have read and accept the Terms and Conditions of Use , " or any other equivalent statement, the User acknowledges that she agrees to these Terms and Conditions, will comply with them, and accepts their terms. 

The Company may modify the Terms of Use at any time, it being specified that the applicable Terms of Use are those in force at the time of their acceptance. In all cases, the Company: 

  • will publish new versions of these Terms of Use on the Application; and 
  • will inform the User by email or notification on the Application of any changes before they come into effect. 

If the User continues to use the Application and Services after being informed of the change, she is deemed to have accepted the new version of the Terms of Use without reservation.

6. Company liability 

The User acknowledges that the Application is not a medical device and does not provide any medical advice or recommendations. In the event of a health problem, the User must consult a doctor and/or contact the emergency services (911 or 999).

The Company shall not be liable for:

  • Consequences of the User's use of the Application. The Company therefore accepts no responsibility for the impact that such use may have or could have on the User's physical and mental health:
  • The consequences of inappropriate use or use of Aino for medical purposes as a substitute for professional advice;
  • The result that the User would have hoped to obtain from the Application;
  • Failure by the User to comply with these Terms of Use or applicable regulations;
  • Temporary inability to access the Application due to ongoing or corrective maintenance;
  • The use of any software, plugin, integration, API, or other solution not provided directly by the Company;
  • Failure by the User to secure their account login credentials;
  • Direct or indirect damage resulting from a fault, failure, or negligence on the part of the User in the use of the Application. 

The User acknowledges that data transmissions over the Internet are of relative technical reliability and that the data itself is not protected against possible misuse. Under these conditions, the communication of passwords, identifiers, or any other confidential data, and more broadly, any sensitive information relating to the Application, is carried out by the User under her sole responsibility. 

The User acknowledges that she is connected to the internet network under her sole responsibility and that, consequently, the Company is in no way liable for any damage that may occur during her connection. The Company cannot be held liable for the operating conditions of the Internet that may affect the use of the Application, including problems with access, availability, and speed of the Internet that may prevent, impair, or affect response times for displaying, viewing, querying, or transferring data collected by the Company. 

Consequently, with full knowledge of the foregoing, the User waives the right to hold the Company liable for one or more of the aforementioned events. 

In all cases, the User shall endeavor to minimize damage, in her own interest as well as that of the Company.

7. User obligations and warranties

The User agrees to: 

  • Use the Application exclusively for non-medical purposes for which it was designed, in a lawful manner, in accordance with the rules in force and these Terms of Use, in compliance with public order and morality; 
  • Respect the Company's image and reputation and not harm its business in any way;
  • Do not use the Application or the data generated in violation of applicable laws and regulations, including those relating to data protection, health, safety, international trade, sanctions, or export. 
  • Do not harm, directly or indirectly, the interests of the Company in any way whatsoever. 

In consideration of the intellectual property rights referred to in Article 8 hereof, the User undertakes not to, and not to allow any third party to:

  • Transfer or assign all or part of its rights to a third party; 
  • Using the Application or the data generated in a manner that infringes on the rights of the Company or third parties, including their intellectual property rights, or with the intent to generate infringing, illegal, or harmful content;
  • Transmitting personal data relating to minors under the age of fifteen (15) or to any legally incapacitated person through the Application without the express consent of their legal representative; 
  • Perform or attempt to perform any form of reverse engineering, decompilation, extraction, translation, or reconstruction of the technical functioning of the Application, algorithmic models, artificial intelligence, or underlying systems; 
  • Undermine the security, stability, or proper functioning of the Application, including by circumventing or disabling protection mechanisms, conducting penetration tests, or any other unauthorized attempt at technical analysis; 
  • Buy, sell, rent, or transfer to third parties, for a fee or free of charge, access to the Application or identification elements (codes, accounts, APIs, etc.) made available by the Company. 

The Company reserves the right to withdraw the User's access to the Application in the event of a breach of these Terms of Use, without prejudice to any damages that may be claimed from the User. 

The User indemnifies the Company, as well as all persons involved in the development of the Application, against any claims, liability, costs, and expenses resulting from the violation of these Terms of Use or in connection with the use of the Application. 

8. Respect for intellectual property

The Application is and remains the exclusive property of the Company. Thus, with the exception of data entered by the User, the Application and all its components, including all computer programs, databases, visual elements, text, graphics, photographs, images, trademarks, logos, creations, and various protectable works, etc., whether registered or not, and more generally any information appearing on the Application, is the exclusive property of the Company or of third parties with whom it has entered into agreements allowing its use. 

The Company grants the User a non-exclusive, strictly personal, and non-transferable right to use the Application solely for the purposes of its intended use and in accordance with these Terms of Use. This right shall take effect upon the User's acceptance of these Terms of Use. 

The User has no rights to the Application other than the sole right to use it. In particular, the User does not have the right to reproduce or distribute it, or more generally, the right to exploit it by any means whatsoever without the prior express consent of the Company. 

The User strictly refrains from:

  • Copy, reproduce, or decompile, in whole or in part, the Application and Services by any means and in any form;
  • Extract the contents of the Application and Services by any means whatsoever (including automated extraction or " scraping ") and for any purpose whatsoever, particularly for commercial purposes;
  • Using the Application in any way other than strictly in accordance with the provisions of these Terms of Use;
  • Represent or communicate the contents of the Application or any publication of the Company originating from the Application outside of the Application, for commercial or third-party research purposes;
  • Modify, adapt, or hack the Application, or attempt to gain unauthorized access to the Application, Services, or related networks and systems;
  • Perform total or substantial extractions, through temporary or permanent transfer, or use all or part of the Application or its databases by making them available to the public;
  • Repeatedly and systematically using the information visible on the Application when this clearly exceeds normal and private use of the Services offered by the Company;
  • Use or distribute any component of the Application, including visible information and databases relating to well-being or perimenopause;
  • Use software or manual processes to copy the Application or collect information without the express prior written consent of the Company;
  • Disrupting the proper functioning of the Application through devices or software, or implementing actions that impose a disproportionate load on its infrastructure.

9. Personal data

The Company processes the User's personal data in connection with the provision of the Services and when she browses the Application. 

To learn more about the processing of her personal data, particularly regarding the collection of sensitive health data, and about exercising her rights, the User is invited to consult Ainoha's Privacy Policy on the website and in the Application. 

All health data processed in connection with the use of the Application is hosted on HDS (Health Data Hosting) servers approved in Europe. 

10. Account suspension or deletion

The Company may suspend or delete a User's account in the event of a serious breach of these Terms of Use.

The Company will notify the User of the suspension of her account by sending an email to the address provided when she created her account. This email will also state the reason for the suspension of her account and the duration of the suspension.

Any suspension of the account may result in its permanent deletion by the Company when:

  • The breach that led to the suspension of the account is so serious that it justifies the termination of these Terms of Use;
  • The account has already been suspended within the last three (3) months;
  • The User did not provide any serious justification within ten (10) days of the suspension of her account.

The deletion of the account will be notified without delay. Once the account has been deleted, the User will no longer be able to access the Application or use the services offered by the Application.

The Company shall systematically inform the User of any decision to delete content, specifying the specific reasons and facts that led to the measure, and shall inform the User of the available remedies for challenging this decision.

The User has the right to contest this decision within six (6) months of notification by contacting the Company by email at: contact@ainoha.fr.

Any request for dispute must contain:

  • The precise identification of the action taken (suspension or deletion of the account), as well as the account concerned; and
  • The User's contact details.

The Company will then have 90 days from receipt of the dispute to reconsider its decision and provide the User with a reasoned response, accompanied, where applicable, by the available remedies.

11. Mediator

In accordance with Articles L. 611-1 and R. 616-1 of the French Consumer Code, the User is informed that she may have recourse, free of charge, to a consumer mediation service for the amicable resolution of any dispute between her and the Company.

When the User has sent a written complaint to the Company and has not received a satisfactory response within a reasonable period of time, she may seek mediation by referring the matter to the following bodies:

12. General information 

The invalidity of any clause in the Terms of Use, particularly in application of a law, regulation, or following a decision by a competent court that has become final, shall not result in the invalidity of the other clauses in the Terms of Use, which shall remain in full force and effect between the parties.

No provision herein shall be deemed to have been waived, supplemented, or modified by either party without a prior written document signed by the authorized representatives of the parties in the form of an amendment to these Terms of Use, expressly stating the decision to waive, supplement, or modify the application of a contractual clause.

The fact that the Company does not invoke any of the clauses of these Terms of Use at a given time, and/or a breach by the User of any of her contractual obligations, cannot be interpreted as a waiver by the Company of its right to invoke any of said clauses or contractual obligations at a later date.

13. Applicable law and competent jurisdiction

All clauses contained in these Terms of Use, as well as all purchases made on the Application, are governed by, subject to, and interpreted in accordance with French law, regardless of the User's country of residence and the location of use of the Application or purchase. 

The User and the Company undertake to attempt an amicable resolution for a period of three (3) months, by contacting the following email address: contact@ainoha.fr, from the date of notification of the dispute to the Company. 

Any dispute relating to the validity, interpretation, execution, or breach of these Terms of Use shall fall within the jurisdiction of the Grenoble Court of Justice. 

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